Shipping Policy -All of our products are made-to-order a
Thank you for shopping with New Wave Spiritual Apparel! Below is everything you need to know about our shipping process, powered by Shopify and fulfilled through our trusted partner, Printful.
Order Processing & Fulfillment
All of our products are made-to-order and fulfilled by Printful.
Processing time typically takes 2–7 business days before shipping.
You will receive a confirmation email when your order is placed and another with tracking information once it’s shipped.
Shipping Times
Estimated delivery times (after fulfillment):
| Region | Estimated Delivery |
|---|---|
| USA | 3–5 business days |
| Canada | 5–10 business days |
| International | 10–20 business days |
Please note: Shipping times are estimates and may vary due to holidays, carrier delays, or global events.
Shipping Rates & Free Shipping
Shipping rates are calculated at checkout based on your location and selected shipping method.
International Shipping
Yes, we ship worldwide!
Please be aware of the following:
Customs fees, import taxes, and duties may apply depending on your country.
These fees are the responsibility of the customer and are not included in the product or shipping costs.
Order Issues, Delays, or Lost Packages
If your order hasn’t arrived within the estimated time:
First, check your tracking link (sent via email).
Then, contact your local carrier or delivery service.
Still need help? Reach out to us at contact@newwavespiritualapparelgraphictees.com and we’ll assist right away.
We are not responsible for:
Delays caused by carriers or customs
Incorrect addresses entered by the customer
Lost or stolen packages after confirmed delivery
Wrong Address Disclaimer
It is the buyer’s responsibility to ensure that the shipping address is correct at checkout. If you made a mistake and need to update it, please email us immediately at contact@newwavespiritualapparelgraphictees.com — we may be able to change it if the item hasn't been fulfilled yet.
Packaging
Orders may arrive in multiple shipments depending on item types or quantities. All packaging is handled and shipped by Printful’s global fulfillment centers.
Tracking Your Order
Once your order ships, you’ll receive a tracking link via email. You can also track your order from your account on our website or by contacting customer service.
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Where do you ship?
We currently ship across the United States and offer select international shipping options based on region and carrier availability.
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How long does shipping take?
Orders typically process within 2–3 business days, with delivery times between 5–10 business days depending on your location and carrier.
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How can I track my order?
Once your order ships, you’ll receive a tracking link via email or SMS to monitor your delivery in real-time.
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What are your shipping rates?
Shipping rates are calculated at checkout based on your location, package weight, and selected shipping method. Orders over a certain amount may qualify for free shipping (see banner or promo details).
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Do you ship internationally?
Yes — international rates and delivery times vary. Customers are responsible for customs fees or import duties, if applicable.
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What should I do if my package is lost or delayed?
If your tracking number shows no movement or your order is delayed beyond the expected time, contact us at contact@newwavespiritualapparelgraphictees.com and we’ll assist immediately.
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Do you offer local pickup?
At this time, we only offer shipping. However, local pickup may be available in Denton, TX for select events or partnerships — follow us for updates.
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My item arrived damaged — what now?
Please contact us within 7 days of delivery with photos of the damaged item. We’ll send a replacement or refund based on the situation.