Return & Refund Policy - All Sales Are Final

At New Wave Spiritual Apparel, your satisfaction is important to us. Because all products are custom-made to order via Printful, we have specific guidelines in place regarding returns and refunds. Please read below carefully before making a purchase.

All Sales Are Final

Since each item is printed on demand, we do not accept returns, exchanges, or refunds for:

Buyer’s remorse

Incorrect sizes ordered

Color preferences or variations

Shipping delays outside our control

Please double-check sizing charts and order details before checking out.

Returns or Replacements Are Only Accepted If:

The product is defective

There was a printing error

You received the wrong item

The item was damaged during shipping

If any of the above apply, please contact us within 7 days of receiving your order at contact@newwavespiritualapparelgraphictees.com with:

A brief description of the issue

Clear photos of the product and packaging

Your order number

We will review the case and submit it to Printful for approval. Once verified, a replacement or refund will be issued at no extra cost.

Wrong Address Policy

If you provided an incorrect or incomplete address and the order is returned to the Printful facility, you may be responsible for additional shipping fees to resend it. Contact us immediately if you've made a mistake during checkout.

 Refund Processing

Refunds (when applicable) will be processed back to your original payment method. Please allow 5–10 business days for the funds to appear, depending on your bank or credit card provider.

Lost or Delayed Packages

We are not responsible for:

Delays caused by couriers

Packages marked as “delivered” but not received

Customs fees for international orders

If your package is lost in transit, contact us so we can investigate and help with a resolution.

Frequently Asked Questions
  • What is your return policy?

    We accept returns within 14 days of delivery for items that are unworn, unwashed, and in original condition with tags attached.

  • How do I start a return?

    Simply contact contact@newwavespiritualapparelgraphictees.com or use our online return request form. We’ll send you return instructions and a shipping label (if eligible).

  • Are there any items that can’t be returned?

    Customized, digital, and our apparel items are final sale and not eligible for return or exchange.

  • Do you offer refunds?

    Yes. Once your return is received and inspected, a refund will be issued to your original payment method within 5–10 business days.

  • Can I exchange an item instead of getting a refund?

    No- Their are no exchanges

  • What if my item arrived damaged or incorrect?

    Please contact us within 7 days of delivery with your order number and photos of the item, and we’ll make it right.

  • Who pays for return shipping?

    Return shipping costs are typically the customer’s responsibility.

  • How will I know when my refund is processed?

    You’ll receive an email confirmation once your refund or exchange is complete.